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General Comments - Delivery - Customer Service - International Customers - Sales Advice

Ordered over the phone, the guy was great said my clubs would be here on a certain day and they were exactly what id asked for. 1st class service all the way pleasure doing buisness with DG will definitly be using them again.

Great service from DGUK again and with prices that are superb you really cant go wrong buying from this excellent company. Dont waste your time looking anywhere else.

This is the first time that I have used Direct Golf UK and it certainly will not be the last ! I have been most impressed with your prices, attention to detail, and free, speedy delivery service. I will certainly recommend you to my friends.
Once again,
many thanks,
Ken H.

Thank you, very happy with the club I bought and will have no hesitation is using your company in the future and have passed on your website to my golf friends. Your service and delivery was excellent.
Yours
Malcolm W.

Thanks very much for a first class service.
I will definately use Direct Golf again in the near future.
Once again Thanks.
Sandy M.

Hi there,
Just received my club – from ordering to delivery in just over 48 hours – brilliant!!
This is the first time I have used you guys for my Golf gear, it won’t be the last.
Cheers
Gordon A.

Hi Direct Golf,
My order arrived this morning at 9.20am.
I would like to say a big thank you to you, for
your quick delivery, the clubs arrived in A1 condition.
Here's hoping I can play as good as they look.
Thanks again
Chris

I am amazed! I would like to congratulate you on your super efficient service. I ordered a golf bag by telephone on Thursday afternoon 7th Feb. and on free delivery the bag arrived about 20hrs later. Less than a day. Well done to you and City Link. Incidentally City Link tracking information is superb. Thank you Derek W.

Dear Direct Golf,
Thank you for your extremely rapid and efficient supply and delivery of my order. I was so impressed and delighted.
Once again Thank you very much,
Clive M

Hello,
Just like to say thanks for such a speedy delivery. Came yesterday
having only ordered on Thursday. Thanks again.
Richard S.

Dear Direct Golf Customer Services,
I would just like to take a moment of your time to say thank you for such efficient communication over the replacement golf bag. I am very pleased with how soon the bag came and hope you keep up this customer satisfaction. I look forward to dealing with you again.
Kind Regards,
Ben S.

I must say that I am extremely happy about the customer service that Direct-Golf provides. You have been really on-the-ball and have answered every email I have sent in a very timely manner. I wish all companies had this good of service standards!
Regards,
Aaron

Hi,
What I would like to do is to thank you for customer care and immediate solution of the problem. I must say I work as I sales director for last few years but this is the best customer service I have ever experienced. My congratulations to you and your team. For sure I will be your customer in the future.
Best regards,
Pawel K.

Ordered a wedge from you guys last week. Arrived in a couple of days. Excellent customer service and a follow up query. Will definitely use you guys again.
Thanks muchly
N Mohammed

What wonderful, efficient & personalised customer service - not always the case with web orders - thank you very much indeed! I shall certainly be placing more orders with you in the future - if only i could "buy" the time to play golf too!!
Best regards
Ann

Dear Direct Golf,
I’ve bought some equipment several times, and I’ve always found your service to be excellent: items are the same as ordered, they are in excellent conditions, delivery is very fast, price is really good.
I’m so satisfied that I’ve recommended your online store to some friends here in Italy.
Congratulations!
Enrico D.

Dear sir/madam,
I received my golf set last Saturday, only a few days after I ordered it. Excellent service. I will recommend you to all my golf friends. The set plays very nice, a definite improvement over my previous set.
Thank you again for the quick service and more than excellent value for money. The same set will cost me around 200 euro more here in the Netherlands.
Regards,
Rob de J.

I'm Francesca, my irons are wonderful!! You are very organized, fast delivery (in Italy!!), and available to all answers. Italian golfers I recommend you buy from the Direct Golf UK website. Thank you and best regards from Italy!

Hi,
Just wanted to say that my order has just been delivered. I think that this is absolutely fantastic service as I live in France. I placed the order late on 06/10/08 and the goods arrive 4 days later. I am delighted with my purchase and will definitely be using you again in the future.
Many thanks for your prompt attention and delivery.
Roger.

Hello,
I am not often moved to write concerning service but my order was despatched here so quickly and promptly that I just had to let you know how pleased I am with your service. Three days from order to receipt here in France has to be a record.
We will certainly use Direct Golf UK again in the future.
Many thanks
Peter W.

This is an email of thanks rather than complaint. I phoned your sales center on the off chance in regard to a set of wedges as your stores no longer sold them and to my amazement your sales person said there was 1 set left which were being returned on friday that i could have, also including custom fitting they arrived as promised on tuesday. Once again a big thank you it feels like christmas to me.
Mr G Ford, very happy customer.

Hi Mark,
I have taken delivery of the two hybrid clubs that you recommended last week and they are absolutely tremendous bits of kit. They are easy to hit from both the floor and the tee and on our shortened, winter, course the 2i acts as a surrogate, and much more accurate, driver with little loss of distance as there is no real run to benefit my driver.
Thanks for your advice and thanks to the company for a well conducted bit of business. We will do some more!!
David

Hello Jared
I would like to take this opportunity to say thank you for your handling of my enquiry. The shoes arrived earlier than quoted which was great. The ease & speed of ordering to delivery exceeded my expectations & I look forward to using this service in the future.
Thanks again
Richard D.

Dear Direct golf.
A big thank you for my new clubs, Adams ovation irons, I had never even thought of these clubs until seeking advice from Mark on the best value and quality for my budget.
The irons are so easy to hit, I have played two rounds with lots of satisfied shots, hitting the ball longer and so straight. The fitting makes all the clubs so easy to use.
Please thank Mark for his excellent advice.
thanks again
a very happy customer.
David R.

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